Tracking Your Order
As our goods vary greatly in size and weight, we use different carriers depending upon the goods that are ordered. You will be advised of exactly how your order will be delivered in the dispatch email that we send you. You will then be able to track your order as follows:
- Deliveries via Tuffnells
Following recent notice of Tuffnells going into administration, please contact us if there are any issues with your order.
All long and bulky items (including any orders that contain lengths of gutter and pipe) tend to be delivered by our carrier partner Tuffnells (the big green delivery vans). Please note that Tuffnells are a trade carrier and unlike retail carriers who carry small parcels they will be unable to give you an exact time for your delivery.
To track your delivery please use the link below on the Tuffnells Proof of Delivery page:
https://www.tuffnells.co.uk/track-and-trace
If you have received an email directly from Tuffnells, please use the 'I'm the recipient' box and enter your Unique Reference Number (URN) provided by Tuffnells and your delivery postcode.
If you have not received an email directly from Tuffnells, please use the 'I'm the sender' box and enter the details below:
Account Ref: 00480357
Consignment Ref: Input your invoice number
Delivery Postcode: Input the delivery postcode
We always recommend that you try be available to receive your goods so that you can check the delivery is complete and in good condition. If you are not available we will attempt to leave your goods in a safe location for you. However we would like to bring to your attention that we cannot be held responsible for any damages or shortages for goods left without a signature.
- Deliveries via DX
Our courier partners DX deliver both smaller consignments and consignments containing larger items such as lengths of gutters and roofline.
Once your order has been dispatched, you should receive an email or SMS from the courier with your consignment and/or tracking number. You can then use DX's online tracking portal to track the status of your order. Visit the portal at https://my.dxdelivery.com/
We always recommend that you try be available to receive your goods so that you can check the delivery is complete and in good condition. If you are not available, DX will attempt to leave your goods in a safe location for you. If no safe location is identified, DX will leave a calling card that will inform you of the next delivery attempt or collection options. We would like to bring to your attention that we cannot be held responsible for any damages or shortages of goods should nobody be present at the address at the time of delivery.
- Deliveries via our Own Transport
Where possible we will endeavour to deliver your goods on our own vehicles. If this is possible we will advise you of this on your dispatch email and you can contact us directly to track your order.
